China it Outsourcing Details
Plummeting technology costs and globalization of trade has made offshore outsourcing ubiquitous. Whether it’s a call with a customer service representative in the Philippines, the use of software developed in India, or the purchase of iPhone produced by a contract manufacturer in China, it’s all around us. It has become so common in corporate life we hardly notice it.
It’s easy to forget that as recently as 1990s this flattening of the world was unthinkable. For most corporations, the first taste of outsourcing came in response to the “Y2K” software crisis – when, in the rush to disarm the ticking time-bomb in the world's computer systems, we turned to an army of low-cost and highly skilled computer programmers in India.
I have had the pleasure of an insiders’ view of the growth of the most recent boom in offshore outsourcing. I started my career helping clients set-up onshore and offshore “shared service centers” for finance, information technology, customer service, and supply chain. In 1998 I moved to China and was among a small team of people who launched the first Business Process Outsourcing (BPO) company in the People’s Republic of China. In these early days, the key impediments to offshore outsourcing were primarily driven by the high cost of the technology needed to set up remote processing operations – and the fact that, despite a decade of ERP implementations, most corporate back-offices remained shockingly paper-based.
Plummeting technology costs and globalization of trade has made offshore outsourcing ubiquitous. Whether it’s a call with a customer service representative in the Philippines, the use of software developed in India, or the purchase of iPhone produced by a contract manufacturer in China, it’s all around us. It has become so common in corporate life we hardly notice it.
It’s easy to forget that as recently as 1990s this flattening of the world was unthinkable. For most corporations, the first taste of outsourcing came in response to the “Y2K” software crisis – when, in the rush to disarm the ticking time-bomb in the world's computer systems, we turned to an army of low-cost and highly skilled computer programmers in India.
I have had the pleasure of an insiders’ view of the growth of the most recent boom in offshore outsourcing. I started my career helping clients set-up onshore and offshore “shared service centers” for finance, information technology, customer service, and supply chain. In 1998 I moved to China and was among a small team of people who launched the first Business Process Outsourcing (BPO) company in the People’s Republic of China. In these early days, the key impediments to offshore outsourcing were primarily driven by the high cost of the technology needed to set up remote processing operations – and the fact that, despite a decade of ERP implementations, most corporate back-offices remained shockingly paper-based.
China it Outsourcing
China it Outsourcing
China it Outsourcing
China it Outsourcing
China it Outsourcing
China it Outsourcing
China it Outsourcing
China it Outsourcing
China it Outsourcing
China it Outsourcing
China it Outsourcing
China it Outsourcing
China it Outsourcing
China it Outsourcing
China it Outsourcing
China it Outsourcing
China it Outsourcing
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