Outsourcing: December 2012

Outsourcing Articles

Outsourcing Articles Details
When it comes to today's customer management functions and processes, the scope and nature of work can be very complex and overwhelming for a company to manage on their own. Fortunately, with the highly sophisticated business and technology landscape available today, there are many business process outsourcers who can step in to provide a wide range of customer management solutions from call center services to supply chain management for both the B2B and B2C sectors. All of these are designed to alleviate the pressure of managing a company's most precious asset, the customer relationship.
Welcome to the Business Process Outsourcing Community sponsored by Alorica, a leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From front office processes to back office provisioning of customer related functions, this community will cover the latest in the business process outsourcing space.

Outsourcing Articles

Recruitment Outsourcing

Recruitment Outsourcing Details
Recruitment Process Outsourcing also known as RPO is a powerful business strategy that can take many different forms covering the entire company, specific business unit and/or job families. That’s why The WorkPlace Group provides the services, technology and experience to create, implement, manage, and deliver full, partial or co-sourced RPO recruiting services for all levels of non-exempt, exempt, executive and contingent workforces.When you outsource to us, we become a transparent extension of your recruitment function. We represent your organization, branding you, not ourselves, to candidates. We integrate our recruiting services into your corporate culture so that we represent your organization’s individuality and effectively promote all it has to offer.

Recruitment Outsourcing

Definition of Outsourcing

Definition of Outsourcing Details
Outsourcing takes place when an organization transfers the ownership of a business process to a supplier. The key to this definition is the aspect of transfer of control. This definition differentiates outsourcing from business relationships in which the buyer retains control of the process or, in other words, tells the supplier how to do the work. It is the transfer of ownership that defines outsourcing and often makes it such a challenging, painful process. In outsourcing, the buyer does not instruct the supplier how to perform its task but, instead, focuses on communicating what results it wants to buy; it leaves the process of accomplishing those results to the supplier.
Outsourcing refers to a company that contracts with another company to provide services that might otherwise be performed by in-house employees. Many large companies now outsource jobs such as call center services, e-mail services, and payroll. These jobs are handled by separate companies that specialize in each service, and are often located overseas.
There are many reasons that companies outsource various jobs, but the most prominent advantage seems to be the fact that it often saves money. Many of the companies that provide outsourcing services are able to do the work for considerably less money, as they don’t have to provide benefits to their workers and have fewer overhead expenses to worry about.
Outsourcing also allows companies to focus on other business issues while having the details taken care of by outside experts. This means that a large amount of resources and attention, which might fall on the shoulders of management professionals, can be used for more important, broader issues within the company. The specialized company that handles the outsourced work is often streamlined, and often has world-class capabilities and access to new technology that a company couldn’t afford to buy on their own. Plus, if a company is looking to expand, outsourcing is a cost-effective way to start building foundations in other countries.

Definition of Outsourcing

Outsourcing Management

Outsourcing Management Details
Governance is an essential part of outsourcing. It enables your management to make decisions that increase the business value derived from the outsourcing relationships, while reducing the risk. Governance is the practice of monitoring and managing aspects of the outsourcing relationship so that you know how effective the outsourcing efforts are. Yet the idea of applying tools to the area of governance isn't well understood. This article explores what tools you can use in different aspects of outsourcing, and how they can improve your decision making and support your operations.
Not all outsourcing relationships are strategic or will ever be so. But my focus here is on tools I consider applicable to strategic outsourcing relationships. These fall into four broad areas: relationship tools, operations tools, financial tools and compliance tools.
The over-arching tool -- encompassing each of those areas -- is the outsourcing plan. This is a dynamic document you initially create at the onset of the relationship to capture key business objectives, scope, growth assumptions, current and projected financials, operational details, roles and responsibilities, change management and other details that would typically be found in a business plan.

Outsourcing Management

Friday 21 December 2012

Outsourcing Articles

Recruitment Outsourcing

Definition of Outsourcing

Outsourcing Management